Question 1

What is SENIORBIKE?

Accepted Answer

SENIORBIKE is a personal four-wheel electric vehicle designed for everyday journeys: heading into town, doing the shopping, meeting friends, getting around on holiday.

Question 2

What colours is it available in?

Accepted Answer

Five colours: SILVER Grey, STONE Grey, BLACK Fume, BLU Azure and RED Flame. You can view and choose them in the configurator.

Question 3

Where can I find the technical specifications?

Accepted Answer

On the SENIORBIKE page, in the Technical specifications section. Figures are published only once verified.

Question 4

How can I buy SENIORBIKE?

Accepted Answer

From the Configure page: choose your colour and option (NOW or PRE-ORDER) and enter your details. There's no need to pay online: an advisor will contact you to complete the order.

Question 5

Do I need a number plate to ride SENIORBIKE?

Accepted Answer

No. SENIORBIKE is a medical device and doesn't need a number plate.

Question 6

What's the difference between SENIORBIKE NOW and PRE-ORDER?

Accepted Answer

It's exactly the same SENIORBIKE. NOW (€3.990) is available for immediate delivery in the colours we have in stock. PRE-ORDER (€3.490) costs €500 less because you accept a longer delivery time, roughly 3 months.

Question 7

Do I need a driving licence to drive SENIORBIKE?

Accepted Answer

If you have a permanent condition, you don't need a driving licence to drive SENIORBIKE.

Question 8

Can I try SENIORBIKE before buying it?

Accepted Answer

Yes: at our Milan headquarters or by video call with an advisor, who will show you in detail how the product is built and all its features. We do not offer home test rides.

Question 9

Can I talk to someone before buying?

Accepted Answer

Of course. Use "Request a call back" or "Book a test ride": an advisor will contact you with no obligation.

Question 10

How long does delivery take?

Accepted Answer

SENIORBIKE NOW: immediate delivery, with timings confirmed when you order. PRE-ORDER: estimated delivery of roughly 3 months.

Question 11

Do you deliver throughout Italy?

Accepted Answer

Delivery areas and arrangements are listed on the Shipping page.

Question 12

Is the PRE-ORDER a different model?

Accepted Answer

No. It's the same SENIORBIKE, with the same features. The €500 saving comes solely from the longer delivery time.

Question 13

What does estimated delivery mean?

Accepted Answer

It's an estimate based on production and transport times. We'll update you by email whenever your order status changes.

Question 14

Do I have to pay online?

Accepted Answer

No. Online payment isn't necessary: the PRE-ORDER is handled by an advisor using standard payment methods. For SENIORBIKE NOW you can also choose to pay online by card or bank transfer.

Question 15

Can I pay in instalments?

Accepted Answer

Yes, instalments are available: zero deposit and zero interest. Your advisor will talk you through all the terms.

Question 16

Which payment methods do you accept?

Accepted Answer

Standard payment methods handled with your advisor, including instalments. For SENIORBIKE NOW, also online credit/debit card (Stripe) or bank transfer.

Question 17

Is card payment secure?

Accepted Answer

Yes. Payment is processed on the certified Stripe platform: your card details are never stored on our servers.

Question 18

How do I charge SENIORBIKE?

Accepted Answer

Simply plug it into a standard household socket using the charger supplied. Charging times are listed in the technical specifications.

Question 19

Is it difficult to drive?

Accepted Answer

No. SENIORBIKE is designed to feel intuitive from the very first ride. You can see for yourself by booking a test ride.

Question 20

Where can I use it?

Accepted Answer

Road rules depend on the vehicle's classification and current regulations. We recommend checking with our team for your specific use.

Question 21

How do I contact support?

Accepted Answer

Via the Support or Contact page, by phone or email. We reply during the hours indicated.

Question 22

Is SENIORBIKE under warranty?

Accepted Answer

Yes: SENIORBIKE is the only one with a 3-year warranty. The terms are set out on the Warranty page.

Question 23

Is SENIORBIKE a medical device?

Accepted Answer

Yes. SENIORBIKE is a medical device for personal mobility: no number plate is required and, if you have a permanent condition, no driving licence is needed.

Question 24

What is the MDR Regulation?

Accepted Answer

It's Regulation (EU) 2017/745 on medical devices, applicable since 26 May 2021, which replaced the previous European directives.

Frequently asked questions.